01
Initial contact
Receive the concern through the designated channel.
PROCESS
Process & Referral
A simple pathway for handling concerns responsibly.
02
Basic review
Understand the subject, urgency, jurisdiction and referral need without claiming investigative powers.
03
Referral
Where appropriate, guide the person towards a competent authority or professional.
04
Follow-up
Where feasible, provide general information about the referral pathway; outcomes remain with the competent authority.